The Use of Coal as an Energy Source in the United States Essay examples

Energy from Coal: The Nation’s Dirty Secret Abstract While technology has led the world into such an advanced setting with intelligent machinery and automated devices, coal has remained a loyal contributor of the energy needed by these various types of equipment to function properly. Almost half of the electricity in the United States is produced in coal plants where coal is burnt to produce this energy [1]. Both beneficial and detrimental factors come with this alternative source of energy, known by the world for centuries. Background Information Even with the quantity of fossil fuels dwindling due to human consumption, coal has remained one of the cheapest, reliable sources of electricity, natural gas, diesel fuel, and steel production. It is one of the main sources of energy for the United States particularly because one-quarter of the world’s coal reserves are found there [2]. Typically, coal mines are found throughout many different regions of the United States, depending on what type of coal is being mined. The types of coal used in the industry are anthracite, bituminous, sub-bituminous, and lignite [3]. Anthracite is the hardest of the four because it contains the most carbon and the least ash and moisture. It is used as a heating fuel for homes since it burns slowly over a lengthy period of time. Bituminous is medium-hard in comparison to the others and is the most common type of coal found in the United States. It generates electricity and produces coke, used to make steel. Sub-bituminous is medium-soft, meaning that it contains a lot of moisture. This type of coal is used mainly in producing steam for electricity generation for the industry. Lastly, there is lignite, the softest of the four. It contains the m... ...R.H. Fossil Fuels and Their Utilization. 26 Nov 1996. World of Chemistry. 28 July 2008. . 6. Unknown. Eco-Logical. Unknown. Grinning Planet. 27 July 2008. . 7. Unknown. BTU Conversion Liquefaction – Peabody Energy. Unknown. Peabody. 27 July 2008. . 8. Macintyre, Stacy. Coal Energy. Feb 2007. Energy Kid’s Page. 20 July 2008. . 9. Trimble, Tyghe. Clean Coal: How to Make Rock into Biofuel. 21 June 2007. Popular Mechanics. 21 July 2008. . 10. Unknown. Energy Production. 2008. HowStuffWorks. 26 July 2008. .

Dickens Presentation of Female Characters in Great Expectations Essay

Charles Dickens’ Great Expectations was first serialised in 1861 in the journal ‘All Around the World’ during the Victorian period. During this time women were almost regarded as second class, even though the reigning queen had been on the throne for fourteen years. On the contrary, the Queen herself was quite masculine thinking it quite ‘improper’ that women should have the same rights as men. No women could vote, all major decisions were made by men and there were no important female political figures except for the queen herself, who was opposed to ‘votes for women’. Women were beginning to show signs of demand equality. Dickens created a lot of public awareness in his writings about the condition England was in. He liked to give the message ‘If men would behave decently the world would be decent’. He became very interested in socialist ideas from a young age and wrote novels for several years, including a novel based on his own life and the troubles he had. Great Expectations tells the story of orphan Pip, living with his bitter, older sister. Throughout the novel he encounters an escaped convict only then to be summoned by the wicked and cold Miss Havisham and her beautiful niece Estella. On top of this he is suddenly endowed with the generosity of a mysterious benefactor. Dickens uses physical appearance to convey his female characteristics. It was traditionally thought at the time, if a woman and ’round and curvy’ then she was a very warm person but if she was bony and skinny she would be an unpleasant and not very nice woman. There are several examples of this throughout the novel. He wanted to show what a horrible woman Mrs Joe Gargery was. So he described her as being: â€Å"not a good looking woman† and â€Å"tall and bony†. Both of these don’t make her sound particularly attractive and she is a very cruel person to Pip and Joe Gargery. Miss Havisham is shown in the same light, â€Å"Miss Havisham’s grey hair was all adrift upon the ground, among the other bridal wrecks, and was a miserable sight to see†. She is always dressed in her old wedding dress and her skin is very pale. Therefore almost giving us the impression, she is a ghost and she died years ago, making her seem like a very peculiar woman. There are many gothic images of Miss Havisham throughout the novel, because Gothic imagery was very popular at the time. She is twisted and evil and this is reflected in her attire and in her home, Satis house. The Clocks in Satis house reflect Miss Havsiham because just like clocks, she has stopped moving on with her life, she is also decaying, physically and mentally, just as the house is. She is only wearing one shoe and hasn’t changed her clothes in years. A Victorian reader would think upon first seeing a woman like her, that was crazy or evil and in this case, she is both. We see everything through Pip therefore we relate to him and feel what he does. So, even if Estella is horrible to Pip we can still forgive her because Pip does. Estella, in contrast â€Å"seemed more beautiful than she had ever seemed yet†, therefore in the eyes of a Victorian reader making her a warm and caring woman. This is ironic because she is the complete opposite. She can not express her emotions and has been brought up not to express love. But because the book is in a first person perspective the reader can relate to her beauty and because Pip still likes her, inevitably so does the reader. We see everything through Pip therefore we relate to him and feel what he does. So, even if Estella is horrible to Pip we can still forgive her because Pip does. Mrs Joe Gargery is very cruel to Pip until she is attacked. â€Å"It’s hard enough to be a blacksmith’s wife without being a mother†- she is resentful of having spent her life looking after Pip and being married to Joe. Mrs Joe Gargery is a very cruel and horrible old woman and the reader’s feelings towards her are only strengthened by the fact that she is not very attractive. Estella can be just as cruel to Pip as Mrs Joe Gargery is at times. When she says â€Å"you wait here boy† and â€Å"you ridiculous boy, will you never take warning? † it tells the reader she thinks a lot of herself and she is very proud. Again because she is pretty and the fact that, it is not her fault that she is this way, she is forgiven by the reader and Pip, because he is in love with her. In Mrs Joe Gargery’s opinion she has spent too many years raising Pip. She spends all her time being spiteful to Pip and will not be kinder, whatever the scenario. Pip would often recall scenes such as this one, ‘My sister made at dive at me and fished me up by the hair’. She strongly resented him and would take every opportunity possible to show it. She treats her husband Joe in the same way, although at heart Joe is an honest man and good man, he isn’t very bright and Pip always thinks of him as a ‘larger species of child’. Mrs Joe Gargery will, on the other hand, treat him like one Dickens makes the reader like Joe because Pip is very fond of him. This only increases the reader’s dislike for Mrs Joe Gargery. It is only until her encounter with Orlick that she becomes a completely different person, becoming much more patient. It is only because of an event such as this, she is like this, not because of her own will. It’s the male character Orlick who changed Mrs Joe Gargery into some more acceptable to the reader. Dickens created this event to show the reader that men still have authority over women. Miss Havisham died a very twisted, old and bitter woman. She was malicious and she poured all her dark, evil emotions into Estella. She once loved her husband-to-be very much. She had a lot of passion in her heart but that was destroyed when he left her standing at the altar. ‘I’ll tell you what real love is†¦.. giving up your whole heart and soul to the smiter’. Once again it has been a man that has changed one of the female leads into a person of hatred. She had an accident many years later and was left in such a state of shock she never fully recovered.

Heinrich Himmler, Nazi SS Head Oversaw the Holocaust

Heinrich Himmler was a key figure in the Nazi party and leader of the feared SS. He was also responsible for turning the racist and anti-Semitic ideology of the Nazi movement into a shockingly efficient killing machine. Himmlers fanatical devotion to Hitler, as well as his fascination with the pseudoscience that fortified Nazi beliefs, made him one of the main architects of the Holocaust. The unlikely rise of Himmler from an unimpressive clerk-like figure running a small farm to one of the most powerful men on earth was attributed to his penchant for organization. Upon his suicide, soon after hed been captured and the Nazi regime had crumbled, the New York Times noted that Himmler had â€Å"raised wholesale slaughter to a science.† Fast Facts: Heinrich Himmler Known For: As head of the Nazi SS elite troops, he terrorized much of Europe and masterminded the HolocaustBorn: October 7, 1900 in Munich, BavariaDied: May 23, 1945 in Luneberg, Germany (committed suicide after being captured)Spouse: Margarete Concerzowo, known as MargaChildren: Gundrun Himmler, born 1929 Early Life Heinrich Himmler was born in Munich, Bavaria, on October 7, 1900. His father, Gebhard Himmler, was a schoolmaster. Early in his career, Himmler’s father had been appointed the tutor of Prince Heinrich of Bavaria, and Himmler was named in honor of the prince. Growing up in a middle-class family with an older and younger brother, Himmler developed a great sense of pride in German traditions. When his older brother joined the military in World War I, he wrote in his diary that he wished he was old enough to enlist. He did eventually join the German army and received training, but the war ended before he saw action. Following the war, Himmler studied agriculture and seemed destined to be a farmer. Like other young and angry Germans, he responded to his country’s defeat and perceived humiliation by the Allied powers by becoming interested in nationalist political movements. He officially joined the small Nazi Party in August 1923. He was involved in a minor role, manning a barricade and holding a Nazi banner in the Munich beer hall putsch that November. After the failed takeover attempt, he escaped prosecution and avoided prison, unlike Hitler and other participants. Rise to Power As the Nazi Party grew, Himmler became a key figure. In 1925, Himmler joined the SS (Schutzstaffel, the Nazi paramilitary organization), which had originally been a thuggish group of bodyguards tasked with protecting Hitler at public gatherings. As the second-in-command at the SS, Himmler dealt with fairly mundane tasks such as increasing party membership, collecting dues, and canvassing for advertisements for the party’s newspaper. In 1927 Himmler met his future wife, Margarete Concerzowo, known as Marga. They married in July 1928, and with Marga’s money they bought a small farm about ten miles outside Munich. They kept hens and grew some produce, and proceeds from the farm augmented Himmler’s salary from the Nazi Party. At some point, Hitler recognized Himmler’s fanatical loyalty and talent for organization, and in January 1929 he appointed him Reichsfuhrer SS, essentially making him the head of the organization. Himmler had a grand vision for the SS. He saw the black-uniformed troops as elite soldiers for Hitler, modern-day knights in service to the Nazi movement. As Hitler moved to seize power in Germany in the early 1930s, Himmler made plans to increase the size and power of the SS as well as its racial composition. In 1932 he issued a marriage code for the SS. Based on the concept of Blut und Boden (blood and soil in English) expounded by Nazi theorist Richard Walter Darre, the code stressed the racial purity of SS members. By Himmler’s orders, prospective members of the elite group had to prove they were of pure Nordic stock. Potential wives of SS members had to submit to physical examinations and prove they were free of Jewish or Slavic ancestry. Himmler became fixated on the idea of selective breeding. Heinrich Himmler, left, and Adolf Hitler review SS troops. Getty Images   Building the SS Himmler accelerated SS recruiting, and by 1932 the organization had grown to more than 50,000 men. Within a few years, the SS grew to more than 200,000 and became a formidable presence in German life. A major boost to Himmler’s plans came when he happened to meet a young German who had been forced out of the German navy. Reinhard Heydrich had family connections which led him to Himmler, and Himmler, believing Heydrich had intelligence experience, hired him to perform a particular mission: build a spy network within Germany. Heydrich had not actually worked in military intelligence, but he was a fast learner and before long he had an efficient network of spies and informers. An early sign of what was coming occurred in 1933 when Himmler and Heydrich opened the first concentration camp. The Dachau camp was created to hold political dissidents and it served as a warning to anyone who opposed the Nazi regime. Throughout the 1930s Himmler acquired more power. In 1934 he participated in the notorious Night of the Long Knives, the purge of the leadership of the SA, the Nazi stormtroopers, an organization which rivaled the SS. Having won the power struggle with the SA, Himmler became known as a major figure in the Nazi leadership. In 1936, the New York Times published a front-page article noting that Himmler had become the head of all â€Å"Reich Police.† By the end of the 1930s the SS had become the dominant force within the Nazi Party. And Himmler as head of not only the SS but the Gestapo, the secret police, was established as the most powerful figure in Germany after Hitler. Heinrich Himmler inspecting a camp holding Russian prisoners of war. Getty Images Directing the Holocaust Himmler’s main historical significance was for the role he played in the Holocaust, the Nazi’s systematic slaughter of millions of European Jews. From his early youth Himmler had been an ardent anti-Semite, and he eagerly used his great power to persecute the Jews in Germany. When Germany invaded Poland in 1939, militarized units of the SS were part of the invasion force. Under Himmler’s direction, SS troops were tasked with removing undesirable populations, which generally meant Jews, from areas conquered by German troops. SS units called Einsatzgruppen rounded up Jews and killed them in massacres across Poland. When the German forces attacked the Soviet Union in June 1941, SS units followed to conduct racial cleansing at a vast level. Himmler’s work at eliminating Jews in Europe moved quickly. By late 1941 large-scale massacres by SS troops had occurred. At the Wannsee Conference in January 1942, Heydrich laid out SS plans to come up with a Final Solution for Jews in Europe. This plan for mass murder was followed by Himmler after Heydrich was assassinated by partisans months later. Himmler directed the mass murder of millions and paid close attention to what was happening in the concentration camps. It is known that he visited the death camp at Auschwitz on two occasions. At times he issued detailed orders about how the camps should be run, even explaining in detail how much food prisoners should be given. He also authorized the gruesome medical experiments conducted by Nazi doctors who used concentration camp prisoners as subjects. As part of the Nazi campaigns in Eastern Europe, many Jews were forced to live in ghettos, where they were isolated in overcrowded and brutal conditions. Himmler took a great interest in the Warsaw Ghetto, and when the Jews rose up in a rebellion in the spring of 1943, he gave orders to conduct a brutal campaign that amounted to extermination of the residents. As World War II expanded and the Germans began to suffer defeats, Himmler made plans to create SS guerrilla units which would conduct warfare against the Allies in the event Germany was forced to surrender. In 1944 he was put in the field at one point to command troops, but as he had no real military experience, he was ineffective. Hitler called him back to Berlin to command troops positioned there. Downfall In early 1945, when it became evident that Germany would lose the war, Himmler tried to reach out to the Americans to make a peace deal. He hoped to evade prosecution as a war criminal. The American commander in Europe, General Dwight D. Eisenhower, refused to consider Himmler’s peace offer and declared him a war criminal. Hitler was enraged by the betrayal and stripped Himmler of his power. As Germany was collapsing, Himmler sought to escape. He shaved his distinctive mustache, dressed in civilian clothes, and tried to blend in with the refugees traveling on the roads. Himmler was stopped at a checkpoint manned by British soldiers and he was able to produce fake identity papers. However, he aroused the suspicion of the British, who took him into custody and turned him over to intelligence officers. When questioned, Himmler admitted his real identity. While being searched on the night of May 23, 1945, Himmler managed to put a vial of poison in his mouth and bite down on it. He died minutes later. A dispatch by the Reuters News Service published in the New York Times on May 25, 1945 was headlined Himmler Outsmarted Himself. The story noted that Himmler, who had created a system of Germans often having to show identity papers to members of the Gestapo, would have had a set of fake identity papers created for himself. But in the chaos of the war’s end, few refugees on the roads still had their papers. Himmler’s pristine set of papers was what drew attention at the checkpoint. Had he simply claimed he was a refugee trying to walk home and had lost his papers, the British soldiers at the bridge might have waved him along. Sources: Heinrich Himmler. Encyclopedia of World Biography, 2nd ed., vol. 7, Gale, 2004, pp. 398-399. Gale Virtual Reference Library. Reshef, Yehudacxv, and Peter Longreich. Himmler, Heinrich °. Encyclopaedia Judaica, edited by Michael Berenbaum and Fred Skolnik, 2nd ed., vol. 9, Macmillan Reference USA, 2007, pp. 121-122. Gale Virtual Reference Library.Himmler, Heinrich. Learning About the Holocaust: A Students Guide, edited by Ronald M. Smelser, vol. 2, Macmillan Reference USA, 2001, pp. 89-91. Gale Virtual Reference Library.SS (Schutzstaffel). Europe Since 1914: Encyclopedia of the Age of War and Reconstruction, edited by John Merriman and Jay Winter, vol. 4, Charles Scribners Sons, 2006, pp. 2434-2438. Gale Virtual Reference Library.

The Suicide And New Jersey - 1107 Words

As many are aware, depression may often lead to suicide and New Jersey has had the lowest suicide rate in the nation for several years. However, according to data released by Centers for Disease Control and Prevention, suicide has risen to its highest levels within the last three decades. In 2012, New Jersey has had the lowest suicide rate as stated by the CDR, but they have been increasing dramatically. Suicide has increased by thirteen percent and there are 8.8 deaths in every 100,000 people in New Jersey alone. Most recent suicide records from 2014 has shown New Jersey was tied for second place with Massachusetts. The rate has risen the most rapidly with girls from ages ten to fourteen and with men from the ages of forty-five to sixty-four. Studies have shown that men have searched for help with depression just as well as women. However, it’s less likely for men to seek help because women are more vulnerable to depression. From younger years’ boys are taught to avoid revealing their emotions because it might threaten their social rank and their sense of identity. Men have the idea if they ask for any type of help they will lose their masculine touch. Men are more likely to help others rather than help themselves. However, depression rates for women compared to men are twice as high. Various people and studies believe men will most likely have higher rates for depression just because they keep to themselves. A report stated that women are at greater risk for depressionShow MoreRelatedThe Benefits of Strict Gun Laws Essay1010 Words   |  5 Pages2010, 860 people were murdered by firearms in New York, New Jersey, and Connecticut. Gun violence is a violence committed with the use of a firearm. Criminal gun v iolence includes; murder, assault with a deadly weapon, suicide, or attempted suicide. Main reasons why people buy guns are because of self defense, hunting, target shooting, and just for fun. 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Bully Police graded Minnesota’s Read MoreCharles Edmund Cullen : The Most Prolific Serial Killer1611 Words   |  7 PagesEdmund Cullen is best known as the most prolific serial killer in all of New Jersey history due to his high kill count and method of killing his victims. Cullen worked as a nurse in 10 hospitals over 16 years where he murdered 29 to 45 of his patients. Cullen killed his victims by giving them medications that would cause them to lethally overdose and die. Cullen pleaded guilty for the deaths of 22 of his patients in New Jersey, to which he was sentenced to 11 consecutive life terms on March 1st, 2006Read MoreThe Anti Bullying Bill Of Rights Act895 Words   |  4 PagesII. Policy options The state of New Jersey passed Anti-Bullying Bill of Rights Act in 2011 to reduce school bullying. 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According to Death with Dignity.org, Oregon, New Mexico, Vermont, Washington and California along with Montana who administrated the Death with Dignity

Traditional Education Vs. Online Education - 1026 Words

Nahida Sultana Dr. Rachel C. Henderson English 1101 29 October 2015 Traditional Education vs. Online Education Nowadays, education is becoming one of the fundamental things in a human lifetime; most people are trying to achieve a higher education. As technology develops considerably, it has bearings on every area of our life, even in the way of education. The development of technology has a large impact on education. Before this progression of technology, the education system was only traditional. Currently, the education system has been changed. The development of technology has allowed the education system online along with traditionally. Traditional and online instructions are both great ways to learn. While both types of instructions have the same purpose of educating students having good skills about everything, but there are some significant differences between them such as flexibility, learning the course content, communication, and the cost. The first distinction between traditional education and online education is flexibility. The motivation of flexible learning is offering students choices about when, where and how they learn. It assists students to acquire skills and characteristics to adapt successfully to shift. Traditional education requires a particular place or environment for learning and instruction. It limits the number of students that can study at the same time and it would depend on the size of class and education institution. Moreover, traditionalShow MoreRelatedOnline Education vs Traditional Education1666 Words   |  7 PagesOnline Education vs. Traditional Education Nowadays, with the technology furtherance and the increased use of the internet, online education has gained significant acceptance and popularity all over the world. Not too long ago, online education offered no competition to traditional education .Today, with more choices being offered online, traditional education is now facing a number of challenges in every level. This has as a result, the competition between those two educational programs, havingRead MoreOnline Education Vs. Traditional Education1221 Words   |  5 PagesBenefits of Online Education Factions and supporters of online education express many advantages of online education compared to old-style classroom instruction. First, enrollment options are offered to each student to study online for most degree plans, with a flexible enrollment option and from any location, free from a competitive student classroom environment (Frame et al., 2015). Second, online education provides the student the option to work their assignments from home or any location atRead MoreOnline Education Vs Traditional Education1390 Words   |  6 PagesOnline Education Vs Traditional Education In the present world, there are a lot of options for a student to choose for his education. Each and every student learning technique are different and learn differently and in today’s world of increasing technology, the question will be whether to offer classes or take up classes online, but rather how to implement them effectively and efficiently. Hence a student must have to weigh a huge list of pros and cons before they choose one of the two optionsRead MoreOnline vs. Traditional Education1096 Words   |  5 PagesOnline vs. Traditional Education Have you ever had the opportunity to take online classes? Have you even heard of online classes? If you haven’t, you are missing out on a great opportunity. Online education is rapidly becoming a popular alternative to traditional education. It is offering more flexibility for students and providing individuals with better opportunities for postsecondary education. Even though traditional education has been the only form of education for hundreds of yearsRead MoreOnline vs Traditional Education1054 Words   |  5 PagesOnline vs. Traditional Education With the increase in use of the Internet, more people are online to make purchases, research information and now gain an online education. Online education is on the rise. People are choosing to get an online education more so now because people are busier than ever and more jobs are requiring a college education. Also with these larger companies closing and laying off employees, people who once had a job are now faced with the challenge of looking for a new jobs-sometimesRead MoreOnline vs Traditional Education1149 Words   |  5 Pagescollege education and expand my career choices. I believe having an education is very important, if you want to be successful in your life. When looking at which school I was going to attend, I had to look at all aspects of my education. One of the first questions I asked myself was should I attend an online school or go to a traditional school? There two choices when looking to obtain a college education; the choices are online education or a tradi tional education. Online and traditional educationsRead MoreTraditional Vs. Online Education944 Words   |  4 Pagesand Contrast Traditional vs. Online As this world s technology is progressing so is the way we teach and learn. Ever since school started hundreds of years ago it s always been a teacher in a live classroom with many students. Everything is shifting, however; and now we have transitioned into online classes as well. I have had both, and I can tell you there are many comparisons and contrasts between the two. 77% of educators believe that online learning is just as good as traditional learning, ifRead MoreEssay on Online Education vs. Traditional Education1083 Words   |  5 PagesOnline Education vs. Traditional Education Online Education vs. Traditional Education While most believe online education is easy as the student is just sitting in front of the computer, attending class online is more challenging than attending class in a classroom because requires time management skills and requires self-discipline. Attending college online requires the college student to have excellent time management skills. The majority of online students have responsibilitiesRead MoreOnline Education Vs Traditional Education1657 Words   |  7 Pagesbeing online learning. Which is the better option: traditional or online classes? Online education has become more and more popular with a â€Å"3.9% increase in the number of [online] education students† (2015) and â€Å"5.8 million students enrolled in online courses in the fall of 2014† (2015). When we look at the nuts and bolts of a traditional classroom setting compared to an online classroom setting, it becomes clear that online classes are the way to go. Not only do the many benefits of online learningRead MoreOnline Education Vs Traditional Education840 Words   |  4 PagesOnline education provides an individual with much more flexibility than the traditional education. Students that take online courses are provided with the facili ty to work along with carrying on their studies. Many students with great potential are not able to continue their studies just because they are not able to afford the fee and other expenses associated with education. Online education brings students back to the world of academia by providing them with flexible schedules. The students can

Services Marketing and Management Free Essays

Defining Services Services are about the economic activities offered by one party to another. On the other hand is about exchange for the customer money, time, and effort, service customers expect to obtain value from access to goods, labor, facilities, environments, professional skills, networks, and systems; but they do not normally take ownership of any of the physical elements involved. And then services also involve a from of rental, offering benefits without transfer of ownership such as include rental of good. We will write a custom essay sample on Services Marketing and Management or any similar topic only for you Order Now Defining four categories of services and example Based on differences in nature of service act tangible or intangible and who or what is direct recipient of service people or possessions, there are four categories of services: first one is people processing second one is possession processing, third one Mental stimulus processing, the last one is information processing. (1) People Processing is about services that are directed at the people themselves. Customers must physically enter the service factory. The managers should think about the process and output from customer’s perspective. The people processing example have hospitals and fitness centers. (2) Possession Processing is about customers may ask service organizations to provide treatment for some of their physical possessions. Customers are less physically involved compared to people processing services. Production and consumption are separable. The possession processing example have repair services and house cleaning services (3) Mental Stimulus Processing is about the services touch people’s minds, and have the power to shape attitudes and influence behavior. Core content of services is information-based. t can be inventoried The mental stimulus processing example have consulting, education and broadcasting. (4) Information processing is about information is the most intangible form of service output but may be transformed into enduring forms of service output. Some services are most highly dependent on the effective collection and processing of information. The information processing example have a ccounting, banking and financial. â€Å"It has been argued that businesses should see themselves as offering a customer-satisfying service rather than a goods-producing process. In this question, I think different companies will have different practices, some businesses should see themselves as offering a the customer-satisfying the service rather than a goods-producing process. Although a company can do these two completely to satisfy the customer needs. but some businesses need to provide themselves as offering a goods-producing process. But now companies are more focused on customer service. About the J. B. McKitterick, a General Electric executive, he say some marketing concept about the customer service is important. In a paper written in 1957, he observed that the principal marketing function of company is to determine what the customer wants and then develop the appropriate product or service. Which was to develop products and then build customer interest in those products. The foundation for the marketing concept about the customer satisfaction is of primary importance. A growing number of company are giving increased attention to customer service. such as Financial institutions, beauty industry, airlines, retail stores, restaurants, manufacturers, and wholesalers face the problem of gaining and retaining the patronage of customers. Building long-term relationships with customers has been given a high priority by the majority of Hong Kong this place most successful enterprises. Many companies realize that customer satisfaction is an important key to success. Customer service can be defined as those activities that enhance or facilitate the purchase and use of the product. Competition in the industry too many, their products are the same or very similar. We have entered the age of boundless competition, triggered in large part by an expanding global economy. Multinational competition has increased dramatically in recent years. To compete successfully in markets where products are the same or very similar, and prices are basically the same, so the customer service is often the only competitive advantage available. Many companies will do the survey, they will ask the customer need and they want the company will focus on customer-satisfying service or goods-producing process, the customer’s answers is want to focus in customer-satisfying service. such as the company will have some training programme to give the staff. Now more people want the company can provide a good service more than a goods-producing process. ecause customers want the sales can to help them and address their needs. They will feel happy for their shopping. After their shopping, if some people feel this company have a good service, they would recommend to their friend. I think this can effectively to promote their company’s products. It can attract more people to come the company to buy their product. On the other hand, such a s financial, beauty these industries, these industries need to have and provide good customer service, because these industries require face-to-face contact with customers every time. o they need to provide the good customer service. And then the companies also hope that the customer service is ranked first, in addition, for the brand name of the company to establish good reputation, and this can increase the visibility of their company, more people can know their company information. On the other hand, they can attract more customers use the company’s services or to buy the company’s products. I think every company need have their customer-friendly systems and training. because the staff can know how to handled in a timely fashion. it can add value and build customer loyalty. uch as the cashier at the supermarket, the receptionist at the doctor’s office, and the front-desk clerk at the hotel often have the first opportunity to serve the customer. they need to p ossess the social skills needed to build customer loyalty. The ultimate purpose of every business should be to satisfy the customer. Increased levels of competition require a greater commitment to customer service. some company is offering a goods-producing process rather than a customer-satisfying service. if they don’t have a good service, the customer will not come to second time. o this type company can not only focus in the producing process. They also need to focus in the customer service. it can attract the customer come to next time. in this time, i think all company need focus this two type can do a good company and do very well. the company need to have quality results, good service, and a fair price to sell their product and provide their service. If the businesses that did not focus on customer feelings and emotions so they will lost customer. I will suggest the company need for continual reinforcement, and continuing good customer service programs. How to cite Services Marketing and Management, Papers

Market Feasibility for the Business-Free-Samples for Students

Question Discuss about the Market feasibility for the Business Teo Seng Capital Berhad. Answer: Introduction Formulation of the justified strategic value is the key to achieve the organisational success. The ideologies presented by the business owners are sometimes not enough to deal with the potential competitors in this globalised world. Therefore, it is necessary to bring the innovative ideas and structure the work functionalities strategically to secure the competitive edge of the organisation (Shabudin, Mohtar and Lazim 2014). However, it is also necessary to identify the market feasibility to operate any specific business. The recognition of the market potentiality helps in undertaking the business decisions more relevantly. The study is thus focused on establishing the strategic business plan for Teo Seng Capital Berhad, the Poultry Farming Company, located in Malaysia. The report would present the analysis of the external and internal market for understanding the market feasibility for the business. The capability analysis of the company would also be presented in this study to unde rstand the business potentiality. Mission, Goals, and Objectives Teo Seng Capital Berhad has captured the leading position as the egg producers in Malaysian market. The company takes the hands-on approaches in utilizing the professional production concept and highly-advanced technologies for supplying secure and high quality eggs to the customers. The mission of the company is To achieve the diversified egg products for satisfying the diverse group of the customers. To ensure the proper time management and develop the layer farming systems that is fully integrated (teoseng.com.my 2017). To involve the advanced technologies and adequate knowledge for sustaining in a competitive ground. To penetrate the professional mind-set of cost benefit approaches for the participants from all level. The participants include the middle management, the general workers, and the top management as well. Their participations in the organisational functionalities would improve the cost effectiveness of the business. The major objective of the company is to promote the sustainable development and concentrate on the opportunities of cost effectiveness (teoseng.com.my 2017). Observing the current market status, the company is completely focused on the advanced strategic approaches that are fruitful enough to ensure growth. Achieving such purposes would be much beneficial in sustaining the competitive position in this industry. Environmental Analysis PESTLE Analysis The external market has the strong influence on the business entity. Depending on the external market feasibility, the business functionalities are structured. PESTLE analysis provides the adequate knowledge regarding the macro-environmental factors that are often used for scanning the environmental factors related to strategic management. The influence of the environmental components on the industry is discussed further: PESTLE Analysis Political It is notable that Malaysia is the multi-party democracy country. The Barisan Nasional Party has been ruling over 25 years that signifies stability in the political system. Such political stability is quite opportune for the business survivals. However, on the contrary, the existence of the political corruptions is quite harmful for the business (Baluch et al. 2017). Especially, such political corruptions are a threat to the foreign businesses since it adds to the firms costs. Malaysia has scored 47 out of 180 countries in international ground in the corruption perception index. Therefore, Teo Seng Capital Berhad may face the significant barriers to strengthen the competitive ground Economic The vibrant economic structure is the major attraction for the Malaysian business organisations. The economic growth has averaged almost 7% per year over the last 10 years. Accordingly, the growth in the customers incomes and demands are also noticeable (Zainol et al. 2014). The business locations in Malaysia are the idea place for engaging the international trades. The export businesses of the country contribute to almost 37% of the total GDP rate. Such benefits would be profitable for Teo Seng Capital Berhad to earn more profits. The economic opportunities are quite feasible for securing the competitive edge of the company. Social The population in Malaysia is categorized into three groups, such as Chinese (30%), Malay (60%), and Indian (10%). The cultural diversity and the racial harmony have been much peaceful for the people. The mixture of the different religions is giving rise to the different religious festivals (Ariffin, Mohtar and Baluch 2015). The racial diversification is the positive aspect of Malaysia. Hence, Teo Seng Capital Berhad has the considerable opportunity of growing the business. Technological Malaysia is yet to develop the technologies for enabling the competition in the international markets. The evaluation of the ICT technologies is still under process. Teo Seng Capital Berhad needs to look forward to avail the opportunity of developing the technological aspects. However, it is important to mention that it is necessary to embrace the opportunities related to the technological development. Legal The legal system in Malaysia is generally depending on the British Common Law. On the other side, the Islamic law is applied to the people who belong to the Islamic Group (Ketsarapong, and Ketsarapong 2016). The British Law is familiar to the international business that is the major advantage for the business growth. Teo Seng Capital Berhad can avail this opportunity to deal with the foreign businesses. The foreign investments become much fruitful for the firms in Malaysia. Environmental The continuous development in Malaysia determines the higher environmental costs. The UN data reveals that the deforestation rate of Malaysia is comparatively increasing much significantly. The impact of deforestation has been affecting the businesses as well (Ismail, Abdullah and Serin 2013). The foreign companies sometimes become much careful about the environmental damage that may affect the business sustainability. Therefore, the environmental issues can be much threatening for Teo Seng Capital Berhad to sustain the competitive position. Table 1: PESTLE Analysis (Source: Created by the Author) Porters Five Forces Porters five forces is an analytical framework that helps to analyze the level f competition within a particular industry and the developmental strategy of the business. The five forces in this framework are the Threat of new entrants in the market, Threat of substitution, Industry rivalries, bargaining power of the suppliers and lastly, the bargaining power of the buyers. In this section of the report, Teo Seng Capital Berhads business strategy and the level of competition within the industry is been analyzed (Roy, 2015). Threat of new entrants (High): The continuous development in the country is attracting the foreign businesses. Therefore, the threat to new entrants is quite high. This is a major threat for the organization like Teo Seng Capital Berhad, as recently the organization is going through a rough patch as they are getting back footed by various matters like, legal, social and technological issues. They are seen to be reluctant in investing for the development of technological aspects. Capitalizing this issue some start up organizations are entering market with a huge back up from some business tycoons who are willing to invest a lot of money. Thus it is a major issue for the organization like Teo Seng capital Berhad, as they were a ruling organization in this sector and they are continuously losing their pride and reputation nowadays along with a huge decrease in productivity and profitability (Mohamed et al. 2013). Threat of substitutes (Moderate): Current business operations have become much difficult due to the increasing number of market competition. Similarly, the rival organisations try to attract the customers by developing the innovative strategies (Khaled 2015). Therefore, these businesses bring the substitute products that are made from eggs. However, when people prefer the quality of the poultry products, they usually look for the reliable poultry firm with proper amount of egg fertilization. Hence, the threat of the substitute products in Malaysia is moderate for Teo Seng Capital Berhad. It can surely be said that, day by day this threat of substitute is affecting the level of confidence and the motivation of the workers too, bringing in a general downfall of the organization (Quaddus and Woodside 2015). Industry rivalry (High): The foreign investors and foreign businesses are availing the opportunities derived from the Malaysian market. Therefore, the industry rivalry is significantly increasing. In the market of Malaysia, there are fierce rivalries between the organizations operating in the poultry industry. In todays market there are various numbers of organizations who has a solid foundation of financial stability and they invest in technological advancement and can thrive in challenges which have negative influence on Teo Seng Capital Berhad. These new organizations and some old organizations having huge technological and financial advantage they have easily surpassed the profitability and productivity of Teo Seng Capital Berhad, so this industry rivalry can be seen as a huge threat for Teo Seng Capital Berhad (Fernando, Ng and Yusoff 2014).Moreover, the legal facilities are quite common for the overseas countries since it is associated with the British Common Law. Hence, the in dustry rivalry for the company is relatively higher. Bargaining Power of the Suppliers (Moderate): In the market of Malaysia, there are fierce rivalries between the organizations operating in the poultry industry. In todays market there are various numbers of organizations who has a solid foundation of financial stability and they invest in technological advancement and can thrive in challenges which have negative influence on Teo Seng Capital Berhad. These new organizations and some old organizations having huge technological and financial advantage they have easily surpassed the profitability and productivity of Teo Seng Capital Berhad, so this industry rivalry can be seen as a huge threat for Teo Seng Capital Berhad (Fernando, Ng and Yusoff 2014). Bargaining power of the consumers (high): It is already established that in Malaysian market the demand of poultry products are on the higher side and there are some companies which are utilizing this situation and making huge profits by investing in technological aspects and by making effective business strategies. This is the ideal situation for the consumers to start bargaining for the products as there are ample demand for the products and there are huge number of organizations available, operating in the land of Malaysia, so it can surely be said that the consumers would surely tend towards bargaining and that also can serve as a potential threat to the Teo Seng Capital Berhad (Babatunde et al. 2014). The above analysis presents the idea about the probable opportunities that can be effective enough in securing the competitive ground for the company. The political stability and huge economic opportunities are most preferred for increasing the business competitiveness. The company can adopt the advanced technicalities for making more profits in business. However, the majority of the threats are concerned due to the market entrants of the foreign rivals. Due to extensive opportunities and market attractiveness, the foreign businesses are much attracted towards the country for establishing the business entity (Roy, 2015). This establishment of the foreign countries is imposing greater challenges to the company by threatening the competitive ground and business sustainability. Depending on such identified opportunities and threats, the further analysis would be presented in this study. Capability Analysis Value Chain Analysis The Malaysian Poultry Industry has transformed drastically in last few decades. The changes in the consumers demands persuaded the industry to develop the value chain process for acquiring more customer base. In todays market Teo Seng Capital Berhad has taken some decisions regarding their strategic management. They realized the fact, that, in todays market they need to look forward adopting the current trends by seeking technological help. They need to invest more for the technological advancements and with the help of new technologies they will be able to eliminate the diseases of the chickens. Technologies could help them to produce poultry products of much higher quality to satisfy the consumers, who have shown dissatisfaction with their products in recent times (Mohamed et al. 2013). Apart from that, the organization needs to understand that the present situation is quite challenging for them and to overcome the oddities they are revising their cost structure in order to cut cos ts for the company. Hence, there lies the fact, that, to cut some liabilities of the organization too they would be needing tools with higher technology to increase the productivity level of the organization. Creating value trough investing more on the technological development is quite effective for ensuring the secure competitive ground. VRIO Framework The VRIO Framework is usually used for measuring the competitive assessment for strengthening the organisational position. Teo Seng Capital Berhad requires measuring the resource capability to gain competitive advantage in this advanced business world. The components of the VRIO Framework are discussed further. Figure 1: VRIO Framework (Source: Quaddus and Woodside 2015) Valuable The first component of this framework suggests if the company possess the valuable resources for gaining competitive advantage. Teo Seng Capital Berhad is depending on the high quality poultry products. The company pays more attention towards involving the highly advanced technologies for bringing more improvements in the poultry fermentation (Fernando, Ng and Yusoff 2014). Hence, the technological assets are quite valuable for the company to ensure the strategic evaluation. Rare The company has the unique supply chain and fermentation process that are quite rarely seen in other companies. The continuous improvement in the poultry farming process is quite appreciable for the country to make progress in this industry. Costly to Imitate The highly advanced technologies are improving the quality parameter of the products. Purchasing these highly advanced technologies are much costly. Therefore, the process would be much costly to imitate. Organized to Capture Value The tangible and intangible resources are capturing values for securing the competitive edge in this advanced business market. The company is much fond of capturing the higher values to establish the strengthened entity by providing high quality products and services (Bahri, Mohtar and Ariffin 2016). Hence, properly organizing the resources would be helpful enough in determining the strategic evaluation. Proposed Strategy TOWS Matrix TOWS matrix is one of the dependable of SWOT analysis that set out the acronym for Threats, Opportunities, Weaknesses, and Strengths. Strength: The organization Teo Seng Capita Berhad is a well established organization of Malaysia and they have many qualities those can be attributed as the points of strength. The organization has a huge general workforce and with cheap labor charges in the land of Malaysia and that can be attributed as a super strength of the organization in todays market, as workers are the nucleus of any organization. They have a strong network of distributors and sales team. Apart from that, the company has a very high growth rate and they mostly operate in a domestic market where they have already earned a huge reputation and they are quite established and so they do not have faced any kinds of obstacle regarding the market entry. The journey of the organization has been very smooth before lately they have faced some issues regarding cost management (Baluch et al. 2017). Weaknesses: A major weak point of Teo Seng Capital Berhad can be said their impractical cost structure and lack of investments in researching new technologies for the betterment of the organization. In todays market, it is a fact that organizations need to update and upgrade their technical sides continuously in order to cope up with the ever changing market and the rival organizations that are operating in the same market. Not only that, the present cost structure of the organization has crumbled down to pieces, leaving the state of organization in the hands of fate, as it is a fact that the prices of the shares of the company has reduced massively, the liabilities of the organization has increased highly in the last few years and the pricing of the poultry products have gone low in a huge rate. Apart from that, the most dreadful thing happened in the last nine months period and that is, their net profit fell 48.45 % within the last nine months time span (Zainol et al. 2014). Threats: The organization Teo Seng Capital Berhad is currently facing some huge factors of threat and those are the huge change in the pricing of their goods and some major technical problems (Husny et al. 2013). The organization should revise their cos structure in order to fight the rapid price changes happening in the market and in this case they will not face any major issues as they operate in a domestic market and their business strategists should be able to get the pulse of the market with ease and chalk out something for the best interest of the organization (Ariffin, Mohtar and Baluch 2015). Opportunities: The exclusive legal and economic opportunities are concerned with this strategic establishment of the business. The favourable legal, political and economical conditions in Malaysia are signifying the huge market potentiality for acquiring competitive advantages. On the other hand, the organization should invest majorly for their technological advancements in order to survive in the changing market (Yee-Kuang 2017). Their competitors having better technologies in hand are increasing their productivity by huge percentages and the costing has become low for them in manufacturing products, and that is where the difference lies. The administrators of the organization should not rule out this matter of fact in order to regain the lost reputation of the organization in the land of Malaysia. Strategy Evaluation From all the analytical part discussed below, it can surely be said, that currently Teo Seng Capital Berhad is facing some serious issues in their own domestic market in Malaysia but those issues can be resolved by some practical futuristic planning (Ravichandran 2015). It would be highly advisable that the organization should stress on investing time and money for the technological advancements of the organization as in this era there are a lot of companies who are technologically a lot sounder than Teo Seng Capital Berhad and they have certainly high amount of capital for backing up the business in case they face some serious oddities in their area of operations (Khan, and Khalique 2014). On the other hand, Teo Seng Capital Berhad is facing a lot challenges in their profitability, as their profitability has dropped almost 48% in the last financial year and they are facing some serious trouble in many sectors, such as financial, technological, political and social problems too. It i s a fact that the governing body of the organization should make some serious political contacts to solve the political issues, and to overcome the social obstacles they need to improve their company social responsibilities, so that they would get the brand value and the reputation of the organization would get higher and that would be immensely beneficial for the organization (Gabdo et al. 2015). It is a fact that without technological support, governments favor and a good financial support, it would be impossible for the organization to sustain in this ever changing market of Malaysia. Teo Seng Capital Berhad is an established company, so to fix these issues would not be much a problem for them, but they must be aware of the fact that they need to revise their cost structure entirely to compete with the other gigantic rival organizations which are operating in the same market. Apart from that, it would be better, if they seek some legal help to eliminate the smuggling of the poult ry goods from outside Malaysia in order to control the money making intentions of various suppliers (Ariffin, Mohtar and Baluch 2014). This supply chain is the heart of the poultry farm business, the food of the chickens, medicines these are the essential prerequisites for a poultry business to run, and if they face challenges in this sector, it would be more likely that they would get out of the business as they would not be able to produce enough meat and eggs to meet up the consumer demands. The organization must look into the matter that, the company needs to adopt the changes of the market in order to survive in this ever changing market. They should consider the fact that, the gigantic rival companies have nowadays more influence in the market, than ever and they are trying to replace the organization (Ariffin, Lamsali and Mohtar 2012). The main mission of the organization must be to satisfy the consumers, because from the last few years, they have been complaining regarding t he qualitative issues of their poultry products. They have to understand that, it is the consumers who are making the whole industry operating, as if there would not be any customers, who would have bought their goods (Rezai, Mohamed and Shamsudin 2012). Apart from that, they must invest in the company social responsibilities, as they are using lands to develop their poultry firms, and eventually they are polluting the land with the odor, excess food of the chickens, excess medicines, chemicals used in the processing of the meat and eggs and many more. They should seek technological help, in order to develop farms without polluting the nature. They need to understand the fact that, they should invest in acquiring technologically advanced tools to run the business, as without technological help, they would not be able to determine the qualitative factors of their products, they would not be able to construct farms without polluting the nature, and over all they would not be able to l imit their company liabilities and they should revise their cost structure in order to taste success once again in their domestic area of operation Ahmad (Shabudin 2014). Conclusion To conclude, it can be said that, Teo Seng Capital Berhad is an organization who has lost its reputation in last couple of years due to various reasons, like, failing to provide good quality products, decreased profitability and productivity too with a concerning weak cost structure of the organization. The organization needs to adopt a few changes in order to regain the lost reputation of the organization, be it financial structure, or technological structure or marketing strategies. The organization have a good chance in establishing themselves once more, as they already have a customer base in their domestic market, now all they need to do is winning back the trust of their customers and pledge to provide them with best possible poultry products they have ever received References Ahmad Shabudin, A., 2014.Contract farming supply chain relationship and business performance within Malaysian poultry industry(Doctoral dissertation, Universiti Utara Malaysia). Ariffin, A.S., Lamsali, H. and Mohtar, S., 2012, July. Linkages between supplier, customer involvement and business performance: A green supply chain investigation in the poultry industry. InGreen and Ubiquitous Technology (GUT), 2012 International Conference on(pp. 41-44). IEEE. Ariffin, A.S., Mohtar, S. and Baluch, N.H., 2014. 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